betili Privacy Policy – Your Data, Protected

This Privacy Policy explains how betili ("betili", "we", "us", "our") collects, uses, stores, and protects the personal data of members and visitors who use the betili platform at betili.club, the betili mobile application, and all related services.

betili is committed to handling your personal data responsibly and transparently. We understand that privacy matters deeply to our members, and we have built our data practices around the principle of collecting only what is necessary and protecting it with the highest available security standards.

By registering a betili account or using any part of the betili platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how betili handles personal data as described here, please do not use the platform. If you have questions about this policy at any time, contact betili support at [email protected].

betili may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date. We recommend checking this page periodically to stay informed about how betili protects your privacy.

betili collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of both categories.

Information you provide directly:

• Full legal name and date of birth (required for account registration and age verification)
• Email address and phone number (used for account communication and two-factor authentication)
• Residential address (required for identity verification)
• Government-issued ID details (collected during KYC verification — passport, national ID, or driving licence)
• Payment method details (mobile wallet numbers for bKash, Nagad, or Rocket — betili does not store full card numbers)
• Any information you provide when contacting betili support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on betili, time spent, and navigation patterns
• Betting and gaming activity (bet amounts, game selections, session duration)
• Login timestamps and session data
• Cookie and tracking data (see Section 6 for full details)

The table below summarises the main data types betili collects and the primary reason for each:

betili uses the personal data we collect for the following purposes. We do not use your data for anything outside of this list without your explicit consent.

• Account management: Creating and maintaining your betili account, processing logins, and managing your profile settings.
• Transaction processing: Handling deposits, withdrawals, and bonus credits accurately and securely.
• Identity verification: Confirming your identity and age to comply with our operating obligations and prevent underage gambling.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of betili's support service.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and applying responsible gaming tools where appropriate.
• Platform improvement: Analysing usage data to improve betili's features, performance, and user experience.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Communications: Sending you account-related notifications, transaction confirmations, and — where you have opted in — promotional offers from betili.

betili processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: Processing your data is necessary to fulfil the contract between you and betili — specifically, to operate your account, process bets, and handle payments.
• Legal obligation: betili is required by law to collect and retain certain data, including identity verification documents and transaction records, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: betili processes certain data — such as device information and usage analytics — based on our legitimate interest in maintaining platform security, preventing fraud, and improving the service we provide to members.
• Consent: Where betili processes data for purposes beyond those listed above — such as sending marketing communications — we do so only with your explicit consent, which you can withdraw at any time.

betili does not sell, rent, or trade your personal data to any third party. However, betili does share certain data with trusted third-party service providers where it is necessary to operate the platform. All third parties who receive betili member data are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

The categories of third parties betili may share data with include:

• Payment processors: bKash, Nagad, and Rocket receive the payment details necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: betili uses third-party KYC services to verify the identity documents you submit. These providers process your documents securely and return a verification result to betili.
• Game software providers: Game suppliers whose products appear on betili may receive anonymised session data necessary to operate their games. They do not receive your personal account details.
• Analytics providers: betili uses analytics tools to understand how members use the platform. Analytics data is aggregated and anonymised wherever possible.
• Legal and regulatory authorities: betili may be required to share member data with law enforcement or regulatory bodies in response to a lawful request. betili will notify you of any such request where legally permitted to do so.

betili uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit betili. Cookies help betili remember your preferences, keep you logged in, and understand how members use the platform.

betili uses the following types of cookies:

• Essential cookies: These are required for the betili platform to function. They handle session management, login authentication, and security checks. You cannot opt out of essential cookies without disabling the platform entirely.
• Performance cookies: These collect anonymised data about how members navigate betili — which pages are visited most, where members encounter errors, and how long sessions last. This data helps betili improve the platform.
• Functional cookies: These remember your preferences, such as your preferred language and display settings, so you do not have to reset them every time you visit.
• Analytics cookies: betili uses analytics tools to measure platform performance. Analytics data is processed in aggregate and is not linked to individual member identities.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the betili platform. betili does not use cookies to track your activity on other websites or to serve you targeted advertising on third-party platforms.

betili retains your personal data for as long as your account is active and for a period after account closure as required by law and our operating obligations. The specific retention periods for different categories of data are as follows:

• Account data (name, email, phone, address): Retained for the duration of your account and for 5 years after account closure.
• Identity verification documents: Retained for 5 years after account closure in compliance with anti-money laundering regulations.
• Transaction records: Retained for 5 years after the date of each transaction.
• Betting and gaming history: Retained for 3 years after account closure.
• Support communications: Retained for 2 years after the date of the communication.
• Analytics and usage data: Retained in anonymised form for up to 2 years.

After the applicable retention period, betili securely deletes or anonymises your personal data. If you request account deletion before the end of a retention period, betili will delete all data that is not subject to a legal retention obligation and anonymise the remainder.

As a betili member, you have the following rights over your personal data. To exercise any of these rights, contact betili support at [email protected] with the subject line "Data Rights Request" and your account username.

• Right of access: You can request a copy of all personal data betili holds about you. betili will provide this within 30 days of your request.
• Right to rectification: If any of your personal data held by betili is inaccurate or incomplete, you have the right to request that it be corrected. betili will update your data promptly.
• Right to erasure: You can request that betili delete your personal data. betili will comply with deletion requests for data that is not subject to a legal retention obligation. Data required for regulatory compliance cannot be deleted before the applicable retention period ends.
• Right to restrict processing: You can request that betili limit how it uses your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request that betili provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where betili processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to betili processing your data for purposes based on legitimate interests. betili will stop processing unless there are compelling legitimate grounds that override your interests.

betili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and betili's servers.
• Encrypted storage for sensitive data including identity documents and payment details.
• Two-factor authentication (2FA) available for all betili accounts to prevent unauthorised logins.
• Access controls: betili staff access to member data is strictly limited on a need-to-know basis. All staff with data access undergo regular security training.
• Regular security audits conducted by independent third-party security professionals.
• Intrusion detection systems that monitor betili's infrastructure for suspicious activity around the clock.
• Incident response procedures: In the event of a data breach that affects your personal data, betili will notify you and relevant authorities within the timeframes required by applicable law.

While betili takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your betili account and enable two-factor authentication. Never share your login credentials with anyone.

If you have any questions, concerns, or requests relating to this Privacy Policy or how betili handles your personal data, please get in touch with the betili data protection team using the contact details below.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 through the betili platform
• Response time: betili aims to respond to all privacy-related enquiries within 2 business days

For data rights requests specifically — such as access, deletion, or portability requests — use the subject line "Data Rights Request" and include your betili account username. betili will acknowledge your request within 2 business days and provide a full response within 30 days.